Terms of Use

Last updated: October 2026

The short version. Sofalo is a video player with no content of its own. You bring your own playlist and you are responsible for having the right to watch what you load. Don't use the app for illegal streams.

1. Agreement

These terms are an agreement between you and [Company legal name] (“we”, “us”) for your use of the Sofalo apps and website. By using Sofalo you agree to them. If you downloaded the app from an app store, that store's terms also apply.

2. What Sofalo is — and isn't

Sofalo is media player software. It does not provide, host, sell, recommend or link to any channels, playlists, streams or other content. We have no relationship with any content provider and do not control or review the content you load.

3. Your content and your responsibility

You are solely responsible for the playlists, logins, guide data and streams you add, and for making sure you have the right to access them where you live.
You must not use Sofalo to access, play or share content that infringes copyright or other rights, or that is otherwise illegal.
Do not use the app to break the law, interfere with our service, or try to access other people's data.

We may block a device from sync or end access if we reasonably believe these terms are being broken. Because sync data is end-to-end encrypted, we cannot see or remove the content of your playlists.

4. Linked devices and sync

Devices are linked by scanning a QR code. Anyone who scans a code while it is shown can join your household's sync, so only link devices you trust. You can unlink devices in the app. We cannot recover your data if you lose all your linked devices.

5. Free version, ads and Household Premium

The free version shows ads on browse screens, never during video playback. Household Premium (a one-time purchase or an annual subscription) removes ads on all devices linked to the household that purchased it. Purchases are processed by the app store or payment provider you use; their refund policies apply. Subscriptions renew automatically until cancelled in your store account settings. Features marked “coming soon” are not part of a purchase until released.

6. Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to use Sofalo for non-commercial purposes in line with these terms. Don't copy, resell, or reverse-engineer the app except where the law allows.

7. No warranty

Sofalo is provided “as is”. We don't guarantee that any particular stream, playlist or guide will work, since those come from third parties. To the extent permitted by law, we disclaim implied warranties.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for content you load, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits rights you have under consumer protection law that cannot be waived.

9. Copyright and takedown requests

We do not host content, so there is nothing on our servers to take down. Store listings, our website and app materials are ours. If you believe something we publish (for example, a screenshot, listing text or website material) infringes your rights, or you have a concern about misuse of Sofalo, email [email protected] with:

your name and contact details, and who you represent;
the work you believe is infringed;
exactly where the material appears (URL or screenshot);
a statement that you believe in good faith the use is not authorized, and that your notice is accurate.

We respond to notices under Canada's notice-and-notice regime and the US DMCA where applicable. [Owner: if serving US users, register a DMCA designated agent with the U.S. Copyright Office.]

10. Changes and termination

We may update these terms; we'll change the date above and tell you in the app about significant changes. You can stop using Sofalo at any time and delete your data from the app's settings.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without limiting any mandatory consumer rights in your country of residence.

12. Contact

Support: [email protected] · Legal: [email protected] · [Company legal name], [Street, City, Province, Canada]